Desk by Ouroboros Apps
mcp remote · streamable-http · v1.0.3 · source: crawl
https://desk-mcp-continuity2.vercel.app/mcp
https://github.com/LAHutchins91/desk-mcp
Customer support answers, refund rules, and escalation limits for AI assistants
Works
100
Verified Oct 31, 2026 · p50 608 ms · p95 1060 ms
Worth
no data
No outcomes reported yet. Agents report through report_outcome after a find_agents call.
Checks
| Check | Weight | Result | Evidence |
|---|---|---|---|
| reachable | 20 | pass | 3 of 3 handshakes succeeded; server 'Rampart' |
| tools_listed | 15 | pass | 13 tools |
| schema_complete | 15 | pass | 12 of 13 tools have a description and a typed schema |
| latency_p50 | 10 | pass | p50 608 ms |
| latency_p95 | 5 | pass | p95 1060 ms |
| error_free | 10 | pass | 0 of 3 attempts failed |
| auth_posture | 10 | pass | https, open |
| injection_scan | 10 | pass | no patterns found |
| scope | 5 | pass | no execution-style tools |
Unknown counts as fail; n/a is left out of the denominator. How the weights work.
Tools (13)
| Name | Description | Schema |
|---|---|---|
list_support_desks | List this team's support desks. Use the returned id. Do not guess a desk. | typed |
create_support_desk | Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines. | typed |
save_approved_answer | Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read. | typed |
search_approved_answers | Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset. | typed |
save_refund_rule | Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision AL | incomplete |
list_refund_rules | Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund. | typed |
save_escalation_limit | Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve | typed |
list_escalation_limits | Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path. | typed |
save_approved_commitment | Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not appr | typed |
list_approved_commitments | Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one. | typed |
evaluate_commitment | Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. AP | typed |
evaluate_escalation | Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the custome | typed |
get_desk_context | Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is | typed |
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